Politique d’expédition

Shipping Policy

Thank you for shopping with Dos Dulces! Below is everything you need to know about how we ship your order.

Processing Time

All orders are processed within 1–3 business days after payment is received. Orders are not shipped or delivered on weekends or holidays.

During high-volume periods, processing times may be slightly delayed.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times:

Standard Shipping: 2-5 business days

Delivery times are estimates and are not guaranteed.

Shipping Locations

We currently ship to Canada only.

Heat & Weather Disclaimer

Once your order has been shipped, we are not responsible for melting or damage caused by weather conditions, including heat exposure or delays during transit. We recommend choosing faster shipping options during warm weather.

Incorrect Address

Please ensure your shipping address is correct at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer.

Lost or Delayed Packages

Once a package has been handed over to the carrier, we are not responsible for shipping delays or lost packages caused by the courier. If your package is delayed or marked as delivered but not received, please contact the shipping carrier directly.